Wise Payments Limited

Financial Ombudsman decision DRN-6341991 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr S disputes attempting the two payments or making the Transaction.Unauthorised transaction

These attempts were unsuccessful and led Wise to freeze Mr S’s card.Funds blocked or frozen

Rules cited

Financial Services and Markets Act 2000, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6341991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.