TSB Bank plc

Financial Ombudsman decision DRN-6336112 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr P complains that TSB Bank plc (‘TSB’) won’t reimburse the funds he lost when he says he fell victim to a scam.APP scam refund refused

TSB also issued a 60-day closure letter to Mr P.Account closed or refused

Rules cited

PSR APP reimbursement requirement, Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6336112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.