Bank of Scotland Plc

Financial Ombudsman decision DRN-6294450 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr Z complains that Bank of Scotland plc unfairly paid disputed service charges related to the security property and added the cost to his mortgage.Charges and fees

Bank of Scotland didn’t hear from Mr Z. It paid the amount to the freeholder. It wrote to Mr Z on 23 May 2025 to confirm this.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6294450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.