Bank of Scotland Plc

Financial Ombudsman decision DRN-6252149 Upheld

Upheldoutcome, as published by the Ombudsman

£2,200redress stated in the decision

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

she was charged more interest as a resultCharges and fees

Halifax wrote to Mrs M in late 2025 saying it had made an error. From April 2020 it hadn’t calculated Mrs M’s monthly mortgage payments correctlyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6252149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.