Topaz Finance Limited

Financial Ombudsman decision DRN-6229887 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The complaint Miss T complains that Topaz Finance Limited trading as Rosinca Mortgages unfairly increased the mortgage exit fee after it took over her buy to let mortgage.Charges and fees

This is a buy to let mortgage. So rules on mortgage regulation don’t apply in the same way as for a regulated residential mortgage. I’d expect Rosinca to provide clear information about the fees and charges that apply to the mortgage account, and I think it did this.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6229887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.