Bank of Scotland Plc

Financial Ombudsman decision DRN-6139749 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Halifax have given reasonable forbearance as it’s been approximately eight years since the term has endedTreatment in financial difficulty

They have also complained about how their mortgage has been administered.Mortgage administration

Rules cited

FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), Consumer Credit Act 1974, Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6139749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.