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Wise Payments Limited
Financial Ombudsman decision DRN-6113635 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
On 9 January 2024, Mr K’s payments transfers were cancelled by Wise and it informed Mr K that his account had been ‘deactivated’.Account closed or refused
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010, Financial Services and Markets Act 2000, UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6113635.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.