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Bank of Scotland Plc
Financial Ombudsman decision DRN-6110741 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss C later told Halifax she could not recall taking out the Loan and was certain she did not make the subsequent transactions.Unauthorised transaction
Rules cited
Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6110741.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.