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Bank of Scotland Plc
Financial Ombudsman decision DRN-6097110 Upheld
Upheldoutcome, as published by the Ombudsman
£942redress stated in the decision
Thu Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Refund legal fees of £942.24Charges and fees
Mrs K complains about the way that Bank of Scotland plc has administered her mortgage.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6097110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.