Clydesdale Bank Plc
Financial Ombudsman decision DRN-5992775 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
S a limited company complains Clydesdale Bank Plc trading as Virgin Money unfairly closed its account.Account closed or refused
I’m satisfied it acted fairly by blocking S’s account and had no obligation to tell her the basis of its concern or forewarn her of its intention.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5992775.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.