Bank of Scotland Plc

Financial Ombudsman decision DRN-5965551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs N raised a complaint with Bank of Scotland in December 2024. She said she didn’t think the bank had reworked the account in line with the court order, and by not providing a redemption statement to her the bank was delaying the redemption of the account.Charges and fees

Mrs N has complained about how Bank of Scotland plc has treated her in respect of her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5965551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.