J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5944451 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£205redress stated in the decision

Tue Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Chase says it subsequently made the decision to close Mr A’s account because Mr A breached its General Account Terms and Conditions.Account closed or refused

Chase says it was unable to support the disputes in favour of Mr A.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5944451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.