Clydesdale Bank Plc
Financial Ombudsman decision DRN-5903854 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
And Mr W was unhappy that Virgin Money closed his account without warning or notice.Account closed or refused
Mr W complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) didn’t raise chargebacks for him for transactions that took place on his account.Card dispute or chargeback
He also said Virgin Money failed to offer support for the financial difficulties he was experiencing as a result of his complaintSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5903854.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.