Skrill Limited

Financial Ombudsman decision DRN-5888970 Not upheld

Not upheldoutcome, as published by the Ombudsman

£53redress stated in the decision

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Skrill decided to close Miss Y’s account on 15 May 2025Account closed or refused

Skrill also charged Miss Y a £53.07 administration feeCharges and fees

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5888970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.