Bank of Scotland Plc

Financial Ombudsman decision DRN-5721809 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Halifax sent a letter to Miss O explained that they would be closing her credit card account in 60 days’ timeAccount closed or refused

Halifax must pay £100 to Miss O.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5721809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.