Skrill Limited

Financial Ombudsman decision DRN-5640109 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Ms B complains Skrill Limited unfairly closed her account and is refusing to release her funds.Account closed or refused

Skrill is entitled and obliged to carry out such checks under the account terms. This applies to both new and existing customers. In Ms B’s case Skrill asked for information in the form of proof of address and then identification documents.Identity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5640109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.