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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5631659 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss S says the activity on the account at this time was not authorised, and the transactions were carried out by a third party as her account was hacked.Unauthorised transaction

Co-op closed Miss S’ account and lodged a CIFAS marker after they received fraud notifications regarding an incoming payment to Miss S’ account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5631659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.