Bank of Scotland Plc

Financial Ombudsman decision DRN-5619471 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Halifax refused to refund the disputed transactions.Unauthorised transaction

Halifax also gave 60 days’ notice of its decision to close her bank accounts.Account closed or refused

Ms M was in an abusive relationship.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5619471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.