Elderbridge Limited
Financial Ombudsman decision DRN-5615750 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Thu Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
no further charges or interest have been applied to the loan.Charges and fees
the communications could clearly have been better. It was many months after the redress was applied to the loan in June 2022 before Mr R was told that he needed to pay more each month to clear the balance before the end of the term.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5615750.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.