J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5586209 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Tue Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Chase notified Mrs U it was closing her account with immediate effectAccount closed or refused

Chase received a fraud report in relation to these payments and so restricted the accountFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5586209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.