Clydesdale Bank Plc
Financial Ombudsman decision DRN-5463917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Card dispute or chargeback
In the Ombudsman’s words
Virgin also considered a separate issue Mr S later raised about a restriction being placed on his account.Funds blocked or frozen
Mr S has complained that Clydesdale Bank Plc trading as Virgin Money unfairly declined his claim about the quality of a motorbike he bought.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5463917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.