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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5313250 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The Co-operative Bank then made the decision to close Miss W’s account and sent her communication to explain this.Account closed or refused

In December 2023, an Account Freezing Order was issued against Miss W. This order compelled Miss W’s accounts to be frozen for 12 months.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5313250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.