Clydesdale Bank Plc
Financial Ombudsman decision DRN-5298380 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr V complains Clydesdale Bank Plc trading as Virgin Money unfairly restricted and then closed his accounts.Account closed or refused
Mr V says he tried to make a large payment, and this resulted in his accounts being blocked.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5298380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.