Kroo Bank Ltd

Financial Ombudsman decision DRN-5292881 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Kroo Bank told Mr D that it was closing the accountAccount closed or refused

Kroo Bank placed a block on Mr D’s accountFunds blocked or frozen

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5292881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.