UBS AG
Financial Ombudsman decision DRN-5279563 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Mon Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mrs K complains about costs applied by UBS AG to her mortgage.Charges and fees
I’ll only consider here Mrs K’s complaint regarding the costs and expenses applied by UBS to her mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5279563.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.