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UBS AG
Legal entity: UBS AG
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House FC021146
5banking decisions
—uphold rate (too few to publish)
4not upheld
Only 5 decisions carry a recorded outcome for this firm. That is too few to publish a rate, so none is shown — a percentage over a handful of cases would be noise presented as a finding.
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Investments and pensions | 13 | — |
| Banking, credit and mortgages — shown above | 5 | — |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2025-H2 2025-07-01 to 2025-12-31 | 45.7% | 66 | 70 | — |
| FCA | 2022-H2 2022-07-01 to 2022-12-31 | 28.6% | 37 | 35 | — |
| FCA | 2022-H1 2022-01-01 to 2022-06-30 | 34.2% | 37 | 38 | — |
| FCA | 2020-H1 01-01-2020 to 30-06-2020 | 21.2% | 30 | 33 | — |
| FCA | 2019-H1 01 January 2019 to 30 June 2019 | 39.6% | 56 | 53 | — |
What the regulator did
FCA final notices naming this firm. This is a separate record from the Ombudsman decisions above: the Ombudsman resolves individual complaints, the FCA penalises the firm for rule breaches.
| Date | Penalty | Breach |
|---|---|---|
| 19 Mar 2019 | £27,599,400 | This final notice refers to breaches of SUP 17, SUP 15 and PRIN 3 related to transaction reporting failures in the investment bank sector. We imposed a fine. |
| 11 Nov 2014 | £233,814,000 | For failing to take reasonable care to organise and control its affairs responsibly and effectively with adequate risk management systems in relation to G10 spot FX voice trading in London. |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.