Topaz Finance Limited

Financial Ombudsman decision DRN-5212180 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

excessive solicitors’ costs in its dispute with them over unfinished work on their home, then added these costs to their mortgageCharges and fees

The starting point in this case is that Melanite and Mr and Mrs C were in dispute about the mortgage on their home.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5212180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.