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National Westminster Bank Plc
Financial Ombudsman decision DRN-5199888 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4redress stated in the decision
Tue Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Charges and fees, Complaint handling
In the Ombudsman’s words
NatWest then gave Miss I 90 days’ notice that it was closing all her accounts.Account closed or refused
NatWest restricted Miss I’s accounts. She could only access her funds by going into a NatWest branch during this time.Funds blocked or frozen
Haven’t refunded all outstanding fees and charges to her.Charges and fees
Mistreated her in a June 2024 branch visit, where she was ignored and made to feel unimportant.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5199888.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.