WorldPay (UK) Limited

Financial Ombudsman decision DRN-5184685 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Worldpay then placed restrictions on the account... The outcome of the review was that Worldpay decided to close C’s accountAccount closed or refused

they would be withholding the remaining balance for 120 daysFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5184685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.