Bank of Scotland Plc

Financial Ombudsman decision DRN-5167473 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

To settle the complaint, Mr W would like Halifax to offer him a new product, grant him CTL, remove adverse entries from his credit file and pay compensation.Credit file reporting

Mr W’s complaint is about a mortgage with Bank of Scotland plc trading as Halifax. Mr W says that Halifax won’t offer him a new mortgage interest rate product, or give him consent to let (CTL).Mortgage administration

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5167473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.