Bank of Scotland Plc

Financial Ombudsman decision DRN-5106745 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They ask that the ERC is refunded.Charges and fees

gave them incorrect information about when they’d be able to repay their buy to let mortgage without incurring an early repayment chargeMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5106745.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.