Barclays Bank UK PLC

Financial Ombudsman decision DRN-5027572 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The main issue here is the blocking and then the closure of the account.Account closed or refused

Mrs S says this was because the account was frozen and they couldn't move money into the account or receive money owed from customers to pay the instalments.Funds blocked or frozen

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5027572.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.