J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5013227 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Chase then decided that it should close the account and gave Miss L two months’ notice that it would do so.Account closed or refused

Chase placed restrictions on the account, effectively preventing Miss L from using itFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5013227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.