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J.P. Morgan Europe Limited
Financial Ombudsman decision DRN-4998121 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Once it had completed its review Chase decided to close Mr M’s account and released his closing balance.Account closed or refused
Chase restricted Mr M’s account. This meant Mr M wasn’t able to access any money in the account.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4998121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.