Mortgage Express
Financial Ombudsman decision DRN-4908660 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Data and privacy
In the Ombudsman’s words
Mortgage Express acted unlawfully in transferring his mortgage and his personal information to another lender.Mortgage administration
He said his information is protected under the General Data Protection Regulation (GDPR) and Mortgage Express wasn’t entitled to pass it on to another company without his permission.Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4908660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.