Madison CF UK Limited

Financial Ombudsman decision DRN-4891742 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

the block was mistakenly reversed by an agentFunds blocked or frozen

refund all fees and charges made to the account since May 2021Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4891742.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.