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Madison CF UK Limited
Legal entity: Madison CF UK Limited
Companies House 08393840, incorporated February 2013
601banking decisions
33.8%uphold rate
398not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Irresponsible lending | 500 | 167 | 33.4% |
| Credit file reporting | 86 | 61 | 70.9% |
| Treatment in financial difficulty | 32 | 14 | 43.8% |
| Complaint handling | 18 | 8 | 44.4% |
| Unauthorised transaction | 14 | 6 | 42.9% |
| Charges and fees | 11 | 5 | 45.5% |
| Support for vulnerable customers | 11 | 1 | 9.1% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 21.0% | — | — | 565 |
| FOS | 2025-H1 | 22.0% | — | — | 551 |
| FOS | 2024-H2 | 32.0% | — | — | 770 |
| FOS | 2024-H1 | 45.0% | — | — | 518 |
| FOS | 2023-H2 | 48.9% | — | — | 540 |
| FOS | 2023-H1 | 35.6% | — | — | 651 |
| FOS | 2022-H2 | 36.2% | — | — | 716 |
| FOS | 2022-H1 | 47.5% | — | — | 566 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.