Barclays Bank UK PLC

Financial Ombudsman decision DRN-4887580 Upheld

Upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Fri Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees, Credit file reporting

In the Ombudsman’s words

Barclays wrote to V on 18 December 2022 to say that they had decided to close its accounts with immediate effectAccount closed or refused

Barclays blocked V’s accountsFunds blocked or frozen

V incurred charges and feesCharges and fees

Remove any adverse credit file information due to the current account fees being debitedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4887580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.