J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4867507 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

blocked and then closed her bank accountsAccount closed or refused

blocked and then closed her bank accountsFunds blocked or frozen

She referred to the regulator’s guidelines regarding vulnerable consumersSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4867507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.