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PrePay Technologies Limited
Financial Ombudsman decision DRN-4854945 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
On 15 February 2024, Prepay closed Mr A’s account and did so with immediate effect and without providing him with an explanation.Account closed or refused
On 5 February 2024, Prepay blocked the account to carry out a review.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4854945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.