Lloyds Bank PLC

Financial Ombudsman decision DRN-4803260 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

closed her accounts without warning or explanationAccount closed or refused

denied access to her benefits, against which fees and charges were appliedCharges and fees

didn’t refund some disputed payments using the chargeback processCard dispute or chargeback

especially given her sensitive and challenging personal circumstancesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4803260.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.