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Bank of Scotland Plc
Financial Ombudsman decision DRN-4769758 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He said he’d been misled about the porting process and the ERC payableCharges and fees
Mr D complains that he received misleading information from Bank of Scotland plc (trading as Halifax) during his enquiries about porting his mortgage to a new property.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4769758.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.