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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-4739320 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
declined a transactionUnauthorised transaction
unable to use her phone for further contactless transactionsFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4739320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.