Think Money Limited
Financial Ombudsman decision DRN-4638548 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr S complains Think Money Limited unfairly refused to refund transactions on his account which he didn’t authorise.Unauthorised transaction
Mr S also complains Think Money Limited unfairly closed his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4638548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.