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Think Money Limited
Companies House 05530040, incorporated August 2005
69banking decisions
37.7%uphold rate
43not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Unauthorised transaction | 16 | 8 | 50.0% |
| Account closed or refused | 13 | 4 | 30.8% |
| Service failure | 13 | 8 | 61.5% |
| Complaint handling | 11 | 5 | 45.5% |
| APP scam refund refused | 10 | 3 | 30.0% |
| Payment delayed or failed | 10 | 5 | 50.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2024-H2 | 40.0% | — | — | 37 |
| FOS | 2024-H1 | 31.6% | — | — | 56 |
| FOS | 2023-H1 | 20.4% | — | — | 35 |
| FOS | 2022-H2 | 19.2% | — | — | 41 |
| FOS | 2022-H1 | 14.3% | — | — | 44 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.