Next Retail Limited
Financial Ombudsman decision DRN-4587965 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees
In the Ombudsman’s words
Next sent Mr B a letter telling him it had blocked his account.Funds blocked or frozen
Next had also charged him a £35 administration feeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4587965.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.