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Next Retail Limited
139banking decisions
16.5%uphold rate
116not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Irresponsible lending | 76 | 9 | 11.8% |
| Credit file reporting | 33 | 7 | 21.2% |
| Charges and fees | 12 | 1 | 8.3% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 15.1% | — | — | 236 |
| FOS | 2025-H1 | 14.3% | — | — | 146 |
| FOS | 2024-H2 | 18.0% | — | — | 158 |
| FOS | 2024-H1 | 23.5% | — | — | 118 |
| FOS | 2023-H2 | 20.0% | — | — | 162 |
| FOS | 2023-H1 | 20.2% | — | — | 205 |
| FOS | 2022-H2 | 17.3% | — | — | 89 |
| FOS | 2022-H1 | 22.8% | — | — | 86 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.