Barclays Bank Plc
Financial Ombudsman decision DRN-4516286 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Barclays reached the decision to close her investment accountAccount closed or refused
her account was blocked, and she lost access to shares worth approximately £60,000Funds blocked or frozen
Barclays caused a delay in the transfer of the funds to a new brokerPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4516286.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.