Bank of Scotland Plc

Financial Ombudsman decision DRN-4498193 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

IF raised consent to let fees in accordance with its list of charges.Charges and fees

Mr E complains about how Bank of Scotland plc trading as Intelligent Finance has treated him which meant his property is in negative equity but IF won’t facilitate the sale to a potential buyer.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4498193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.