PrePay Technologies Limited

Financial Ombudsman decision DRN-4485798 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

PrePay completed its review. It decided to close Mr M’s account with immediate effect.Account closed or refused

At the same time, PrePay said it would freeze the outstanding balance and return the funds to the last remitter, where appropriate.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4485798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.